OCS Consulting - Managed Services - The Flexible Extension to your IT Department!
OCS Consulting provides clients with a range of Managed Services covering Application Maintenance and Support, Technical Support and Outsourcing. The main purpose is to reduce existing IT spend by converting it to fully flexible managed services. OCS Consulting relieves clients from the burden of external resource management and administration whilst still ensuring continuity of service. Especially dynamic organisations experience great appreciation and benefit of ongoing support and have the confidence of available and high quality support services.
The provision of skilled resources to aid application development and maintenance and product support continue to remain a key issue, as most in house staff are focused on new projects, tasks and initiatives. OCS Consulting provides comprehensive support services for full system support, applications, covering normal working hours or 24x7 support.
A Managed Service agreement typically includes:
- A quick scan and Service Establishment including documentation and recommendations for future action;
- Application maintenance and Support with tailored SLA including access to our Helpdesk team of experts (e.g. SAS Helpdesk);
- Technical Support for installation, upgrades and hot fixes including validation options such as IQ, OQ, PQ;
- Selective Outsourcing for complete or part of complex systems, servers or tooling (e.g. SAS Business Intelligence Platform);
- Planned maintenance to prevent unexpected surprises (e.g. Windows upgrade).