Working Practices

Overview

Continuity

  • Multiple dedicated service team members
  • Incidents are documented in the incident tracking system
  • Regular staff rotation between clients

Knowledge retention

  • Incidents are documented in the incident tracking system
  • Change logs are maintained
  • Regular staff rotation between clients
  • Knowledge system (Confluence)

Screening

  • All service team members are screened annually
  • VOG, Financial services profile

General knowledge gathering

  • Training when required and relevant (Classroom training, e-learning, OCS development environment)
  • As SAS Gold partner we attend regular SAS internal trainings and workshops
  • Monthly team meeting of 4 hours for knowledge sharing
  • Annually attendance at the SAS Global forum to meet with the SAS product developers

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